Meetup: Good Enough to Eat Up

By Suzi Edwards   September 3rd, 2008   Filed under: online promotions, online marketing, marketing that sticks, effective branding

I don’t mind shameless promos of things I really love. And, I love Meetup. I’ve been using them for about six months now and have been really happy with how they continue to improve the service, the site and the offerings to meet the needs of their users.

Those cats know who they are, how to promote and when to communicate. Today I received an email with this copy that proves to me that they are growing up quite nicely:

Here at Meetup HQ we always want to help people get offline and attending your Meetups. Wouldn’t it be great if everyone realized that when you meet real people face-to-face, amazing things can happen? We think so! So we made a video.

With so many people these days plugged into their cell phones, email, and online social networks, it seems like only an intervention will help get them offline! We all probably know someone like this.

Check out unplugyourfriends.com and send an intervention to anyone you know who may need an “unplugging” of their own!

-The team at Meetup HQ

Watch the video. It’s really well done. And it only takes a few secs to fill out the funny form and send it along to someone you know. With this one little promo, Meetup has:

1) Gotten my attention by tapping into a cultural pain point: we all know someone who could use a breather from updating their status on Facebook or Twitter (okay, that someone is usually me but, whatever!).

2) Created something fun and interactive that is directly in line with their positioning: Meetup is your online answer to connecting with like-minded people in offline ways.

It’s so refreshing when an ecomm company uses common sense marketing to create something clever and effective! Go Meetup, go.

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flickr? f&%* yea!

My pals Sonny and Kara Parlin have launched Sparrow Lounge, a site to showcase their amazing photography. The below pic of yours truly was taken in Hartford by Sonny.

Sparrow Lounge - Bridge of Infinity

Along with a sharp eye for perspective and in-the-moment portraits, Sonny and Kara are doing some amazing post-processing work. The work showcased on Sparrow Lounge is phenomenal.

Equally as awesome as their work is the lightening speed awareness Sonny and Kara are receiving via flickr. Within one day of posting the “Dreaming of Infinity” pic, Sonny received a two-page list of comments. Some spammers were among them but quite a few were either “love it” comments or “can I post this on my site?” questions. Sonny also joined the CT Meetup for flickr so he could hang with other photophiles.

This is a great example of social media turning the corner. flickr is a soc media granddaddy, for sure, but for many it’s still an online photo album. But, while kids and moms are posting photos for the heck of it, photographers are getting discovered and connections are being made.

If you have been one of those folks wondering what usefulness social media would ever have beyond a water cooler chat, get yourself on flickr. For the mainstream, flickr and other soc media giants are finally beyond the honeymoon stage. One of the biggest reasons for this is volume. With typically 5,000+ uploads per minute, flickr’s flurry of activity is more than just photos and comments. It’s art, laughter, friendship, innovation, intensity, transparency, discovery, and, for some, opportunity.

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7 Ways To Improve E-Experiences

By Suzi Edwards   March 7th, 2008   Filed under: online promotions, email marketing, online marketing, marketing that sticks, ecommerce strategy, promotions

7) Create Auto-responders. For most of us, email activity takes precedence over web surfing. If your clients order from you online or interact with your website, keep them engaged by delivering an automatic (but personalized) email two days later and then maybe a different message five days later. Content could be a quick “you might also like” tip or recommendation that showcases your expertise.

6) Bring Community to the Community. If you’re going to have an active blog with news and updates, invest in the programming required to alert visitors by email of new posts or add RSS for feed aggregation. Your visitors will be the first to drop conversation by not returning to your blog. It’s up to you to ensure the dialog continues.

5) Tap Into Timing. What is happening with your customers? If you are B2B, send a product or service update that relates to easing their current woes such as cutting costs or getting through the busy season with sanity. If you are B2C, pay close attention to the trends, reports and studies released that reflect your customer’s demographics. Use the information to spark conversations by sending short-paragraph emails that connect your business to trends. Be sure measurements are in place to track results.

4) Understand New Media Before You Implement It. Pay-per-click ad campaigns (i.e. Google Adwords) is not at all like a static print ad that is bought, created and left alone to do its job. PPC, text message ad campaigns or even investing in the creation of Podcasts or a video series require continual testing and measuring to ensure true effectiveness. Just like your website, hire technical and marketing experts to create, implement and measure campaigns.

3) Use Face-to-face to Jump Start Your E-teraction. If you’re attending a trade show or networking event, use that business card as a temporary pocket database. Take notes on your conversation that include trends discussed, publications mentioned, competitors or anything that will continue your conversation when you’re back at your desk. Always transfer those notes to your electronic CRM or Excel file or wherever you keep tabs on your clients.

2) Understand the Dynamics of Online and Offline. If you’re going to use direct mail (letter, postcard or other) to promote an online special, don’t dump visitors to your home page. Use a very short dedicated URL that allows customers to input a coupon code or information into a form that takes less than 30 seconds. Long URLs will be ignored and if customers have to dig for a promotion, they’ll go somewhere else.

1) Fix Bad Usability. If your analytics tool tell you that 13% of online visitors are dropping off at Step 4 of your sign-up process, find out why and fix it. That number may seem small now but will continue to climb. Set up an automatically generated email that is initiated when a drop occurs. Make sure the email is personalized with the visitor’s name, lists the correct contact in the signature and can be easily replied to. Customers that walk into a store and have a bad experience that is not resolved don’t go back. The online experience is no different.

When emailing, always adhere to legitimate practices. Require confirmation at sign-up, don’t spam, write relevant subject lines and always provide your business address. Those big brother search engines are watching your every move.

If you have other ideas for improving the e-experience, we’d love to hear them.

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Social Media Report: Building Product and Market in Tandem

By Suzi Edwards   March 7th, 2008   Filed under: microtrends, online marketing, marketing that sticks, innovative business, social business media

Writers and business analysts are keen builders of community. They share their work online before taking the traditional print path and eagerly engage audiences in discussion.

Two clever Wired guys are taking that anti-vacuum approach with books scheduled for print in 2008 and 2009:

FREE: Why $0.00 Is The Future of Business: Remember when The New York Times tried to charge us for online content? Those were the days when business tried to reshape a traditional product model into ecommerce revenue. Not anymore. As Chris Anderson (of The Longtail fame) argues in FREE, giving it away is getting business. Anderson hopes to, you guessed it, give away the book for free or practically free. How?: hungry sponsors.

Crowd Sourcing: Another Wired guy, Jeff P. Howe, is peddling his own book (publishing in July 2008) about the online phenomenon of crowds. The theory gives form to an underbelly, grassroots movement that has been successful in open source programming for years: the power of the masses trump the efforts of one. This, according to Howe, can be a powerful force in innovation, business and funding.

Both Anderson and Howe are tapping into more than just collaboration for the sake of collaboration or making the community feel warm and fuzzy. They are creating the ultimate marketing utopia of building a market with the product. How do you say no to purchasing or obtaining something you’ve participated in or donated to? It’s like bringing beef stew to the potluck but not having any. It’s not done.

You don’t have to be a book author to build a market with your product or service. Consider creating a Wiki to discuss your next business venture, marketing project or your take on industry trends. Too scary to open it up to the masses? Then don’t. Create a private Wiki for invite-only access to select clients and colleagues. Good or bad, we’d love to hear about your experiences or ideas so please post away.

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2008 Fly-on-the-Wall Business Predictions

Predicting what 2008 will bring is tricky business. It’s an election year, housing is moving on from sellers-market denial, credit card debt continues to eat away at our economic stability, the U.S. dollar has seen better days, old media continues to fight the once-good fight while new media prepares for all-out infiltration and conglomerate air time is continually consumed by the Writer’s Guild strike and Britney Smears instead of our troops.

Armageddon? Not yet. As far as I can tell, turmoil breeds panic for the timid and intrigue for everyone else. The business climate, depending on the business, is at once volatile and filled with opportunity. I see the upcoming two years as less of an end to a decade than a precursor to the incredible shifts that will take place beginning in 2010. Virtual living and working will cause person-to-person business to make room for better online practices and philosophies. To be truly successful in the Web 2.whatever, businesses must synergize online and offline activities. Your business’ relationships, revenue and mojo depend on it. Enough about the decade, let’s just focus on 2008 for now.

Below are WallFly’s top three predictions for the upcoming year. I have to admit they are a mix of prediction and hope. Maybe I should have called them “Business-Fulfilling Prophecies” instead?

Recession Schmession

Smart companies will improve relationships, not business plans.

I’m not suggesting you avoid streamlining. We’re all making measured decisions with our cash flow. Just last week I considered not sending out a business mailer for the holiday season. Instead I opted to spend less money at Panera and wait until the new year to hit Staples.

Move your numbers around all you want but if you’re not taking time out to do the following, you are losing ground with clients: a) connecting with your clients on a regular basis (phone, mail, email or events) to increase opportunity for more interaction b) learning when, why and how your current clients interact with you, and applying that knowledge to improving your value and c) feeding your positioning with a menu of competitive activity, impending growth and your customer’s changing climate.

We all know that getting a client takes double the effort versus convincing a happy client to stay, so why do companies continue to neglect clients in the off-season of interaction? Think about your best personal relationships and what makes them tick. Making someone happy in a relationship 90% of the time requires improving their life every day (i.e., taking out the garbage) versus buying an expensive gift one day out of the year (i.e., buying an iPhone). Next time you consider dumping all of your marketing dollars into a big trade show, think about the low-budget things you can do to reach out to clients throughout the year: start a monthly newsletter, make quality control phone calls, talk about how other clients benefit from you, make in-person annual visits or even send out a short quarterly email that shares info on upcoming developments.

Ecomm Grows Up

Utility will emerge from 80 gazillion social media apps.

I’ve seen some pretty useless Facebook applications - from starting a virtual snowball fight to getting hugged by a zombie. How do these strides in web development improve your business? They won’t. But they will change the way users interact with the web and that’s what you need notice. Once users start expecting things from the online world, they want it from everyone - a streamlined user experience, content that takes into account context and a site that understands the concept of easy.

The massive amount of activity taking place among developers for Facebook and now Google’s universal app platform will both increase the size of our kids’ behinds as they play less soccer (or play more virtual soccer) and generate technologies that users will want to see everywhere. If you have a website, start paying attention to the activities happening online. You don’t have to apply them all but you have to understand how it will affect your clients. I’ve advised some clients to skip blogging because it didn’t make sense for them. It’s not about jumping on the latest, new technology - it’s about understanding how all new technology is driving the way we do business.

Marketing Gets Stuck

New media will drive marketing. The stories that stick, win.

I was wondering when some smart marketing guy would take Chris Anderson’s Long Tail and extend it by applying it to branding. The smart marketing guy is Mohammed Iqbal and the essay is The Elongating Tail of Brand Communication, as found on ChangeThis.

One-hit wonders are not only increasingly rare in this climate of targeted success, aiming for them is the same as denying the tastes of various music fans. We are a culture of choice and highly personal demand. One size does not fit all and this philosophy applies to both your products or service and your brand position.

I recently discovered this in my research for finding a market for a Connecticut coworking space, Group88, that I will help manage in 2008. Some of the area professionals liked the idea of getting out of their home-based office to meet with other folks while others had no need for networking at all (I think there’s always a need for networking but I’m partial to the practice). You can’t be all things to all people so don’t even try. You can, however, choose the primary values of your positioning that appeals to your variety of customers. Using new media channels to test an idea and then kill it or expand it will yield higher results than picking one thing and crossing your fingers that it will stick. Don’t egg your basket - add crates and buckets and other things to put all your eggs into.

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Quick Tips: Online Marketing

Understand that online marketing is both science and art. Here are some specific points of interest for all businesses, whether you are high e-commerce or a brick-and-mortar that needs online presence:

Start Conversations
What type of email is opened the most – newsletters, promotions, ads? None of the above. Emails with the highest open rate are transactional. Confirming sign-ups, receipts for purchase and delivering passwords are considered transactional. While you have these eyeballs at the ready, why not promote something and get them engaged further?

No Dumping
Once you start a conversation, keep it going. If you are going to send people to your website from a direct mail piece or advertising, make sure they find themselves on a landing page or can easily continue the conversation you started. Don’t make them work for something that should be instantly gratifying. If you want to capture their information before they can get what you promised, get their name and email. Later on you can build more information on them.

Connect With Opt-ins Only
The more you send out emails that get hard-bounced, get put on black lists or avoid protocol (such as neglecting to put your company name in the “from” line or not using a dedicated URL in a campaign delivered by a sales management platform), the more you will be seen as less legit by search engines.

Some great resources for email and web marketing include:

Tamara Gielen – I met Tamara at a conference in Miami - she has great info on the latest in email and marketing trends on her blog, Be Relevant! at: http://www.b2bemailmarketing.com

TheEmailWars.com – eROI is a company that is focused on email marketing and this blog is the better of their four. It showcases best and worst examples of email campaigns and creatives.

Jakob Nielsen – the king of online usability, has a great article on “writing articles not blogs”: http://www.useit.com/alertbox/articles-not-blogs.html

Bazaarblog – Produced by a marketing firm, this blog has some great info on word-of-mouth strategies, ecommerce strategies and marketing.

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